Another genius business idea?

Ok, here's another business idea, sprung from the mother of all invention: necessity.

People in today's business world need technical support; it's a fact. Big businesses can usually afford to hire a tech team for their own company, but what about the small businesses of America? Don't they deserve technical support? The idea here is to have a general technical support team that covers varying aspects of business computing (we would upgrade our capacities and knowledge base as we grew). Then these small businesses pay a small fee per month or year to get unlimited access to these services. They'd type in a business PIN on the phone and be able to use our technical support.

An alternative/parallel idea would be to have simply free customer service, with advertising while they waited on hold, rather than stupid muzak. We'd have to try to limit the accessibility to the service somehow, though. A probable way of doing this is requiring a signup feature online that generates the user's PIN. If we can manage to weed out all but actual businesses, we'd probably get some good advertising rates, as well.

One of the best aspects of this idea is the relatively low cost of implementation. Aside from general infrastructure (like phone lines, etc.), the labor would be cheap, thanks to the tech bubble burst, which has left hundreds if not thousands of over-qualified tech people jobless. Also, the level of genius doesn't have to be amazing: we could probably even use college kids who have the same qualifications as an LTA. We can even include in our marketing that all our representatives live in the United States (not India), which may be a selling point.

Alright, Claremont brains, let's here what you got to say about this.